Technology research and utilization underpins GID’s operating and investment strategy. GID’s single CRM and ERP system provides seamless reporting and eliminates the risks of disparate system integration. In addition to the information available in this system, we utilize data warehouse and data visualization technologies for proactive insights and rapid ad-hoc analysis.
GID treats corporate and resident information security very seriously. Our Windsor brand’s “Total Commitment to Better Living” includes ensuring the safety of resident information, an extensive employee security training program, and a curated set of resident technology amenities. These amenities include resident apps to pay rent or place a service request, and websites where prospects can complete the entire apartment search, application, and lease signing processes on line. We also offer “net neutral” high speed internet offerings (up to 10GB in some communities) in addition to traditional “triple play” cable and phone providers. GID maintains an active beta test program as part of our quest to unlock the value of emerging technologies. We quickly deploy promising products to residents and staff on a regular basis. We have controlled releases of Internet of Things (“IoT”) Smart Building technologies, which hold great promise for increased resident satisfaction and reduced operating expenses.
Our compact systems footprint and continuous evaluation of emerging tech products will continue to provide benefits for all of our stakeholders in the future.