Windsor Communities announced today that it has been named Property Management Firm of the Year by the National Association of Home Builders (NAHB)[1] as part of the Multifamily Pillars of the Industry Awards. Winners were recognized in a ceremony held on March 21, 2024.
NAHB recognized Windsor for its efforts to reinvent its business model through the adoption of centralized support and regionalized leasing and maintenance. Through this initiative, Windsor aims to deliver a better experience for both associates and customers, which will contribute to better overall performance. Windsor has expanded opportunities for associates, creating new, specialized positions and incorporating extensive resources for professional and personal development. Windsor has also been recognized for its industry leadership in customer service, achieving #1 recognition for Overall Satisfaction by Kingsley [2]for three consecutive years.
“Windsor has long been committed to delivering homes that meet the needs of our residents and our recent initiatives have allowed us to better deliver on our mission of creating communities where people feel truly cared for,” says Tom Sloan, President of Windsor Communities. “We believe that the continued investment in our people, processes, and technologies will be the catalyst for our future growth.”
Winners of NAHB’s Property Management Firm of the Year awards are selected based on innovative management practices, success in achieving goals of the property’s owners, commitment to customer service, resident promotion and retention, and commitment to employees. The annual competition is judged by a jury of knowledgeable peers, each having a proven record of success in various facets of the multifamily industry.
[1] Windsor paid an application fee to participate in the NAHB Pillars of Industry Awards. GID and Windsor Communities are not affiliated with NAHB.
[2] Windsor pays a service fee to Kingsley for its ongoing survey program. The Kingsley Index is a comprehensive performance benchmarking database that is the industry standard for measuring resident satisfaction and operational effectiveness. Ranking as of YE23. Windsor was ranked #1 for the years 2021, 2022, and 2023. More information on the Kingsley Survey is provided here: https://gracehill.com/solutions/satisfaction-surveys/