Prestigious National Customer Satisfaction Benchmarking Organization

Recognizes Windsor for Outperforming Resident Satisfaction Scores


ATLANTA (March 2023) – Windsor Communities has once again received the highly-coveted Kingsley Excellence Award and been recognized as the #1 property management company in Overall Customer Satisfaction for the second consecutive year. 


Windsor was able to achieve the ranking with 110 out of 140 communities outperforming The Kingsley Index, the most comprehensive performance benchmarking database in the real estate industry, in Overall Customer Satisfaction and Maintenance Satisfaction. Windsor Communities also earned first place in Kingsley’s Tier 1 Elite 5 Ranking, which awards the top-performing multifamily companies with a portfolio of over 30,000 units for outstanding customer service.


“Receiving this prestigious national recognition is a direct reflection of our talented associates and their dedication to exceeding our customers’ needs,” says Tom Sloan, President at Windsor Communities. “Our teams work tirelessly to ensure that residents feel known and appreciated, providing services and amenities that meet their evolving needs and make their lives better. We are so proud to be recognized by our residents and by Kingsley for our commitment to creating communities where people feel genuinely cared for.”

“We congratulate Windsor Communities on their top placement in the Kingsley Excellence Elite 5,” states Kendall Pretzer, Chief Executive Officer at Grace Hill. “Having participated in our survey for 11 years, they’ve been able to expand their portfolio while finding innovative ways of improving their customer experience – making this achievement all the more notable.”

Windsor Communities is the in-house property management company of GID, a real estate owner and fiduciary that invests in multiple asset classes. With over 1,200 associates throughout the United States, Windsor manages over 140 communities in 30 different markets. To learn more, visit  


The Kingsley ranking is based on customer service data from January 2022 – December 2022. Windsor Communities pays a service fee to Kingsley for its ongoing survey program.


Methodology for KingsleySurveys

All Grace Hill KingsleySurveys clients can be eligible for the award and are not solicited to participate. To earn the award, a property’s resident satisfaction must exceed the Kingsley Index, which is the most comprehensive performance benchmarking database in the real estate industry and represents over 6 million prospects and residents surveyed annually.