For the third consecutive year, GID’s vertically-integrated property management platform, Windsor Communities has been recognized with the prestigious Kingsley Excellence Award, achieving the #1 rank for Overall Customer Satisfaction by the Kingsley Index, the most comprehensive performance benchmarking database in the real estate industry.
Windsor earned its top standing with 85 percent of its communities outperforming the 2023 Kingsley Index, which analyzes, tracks, and compares property performance against industry standards. Windsor also earned first place in Kingsley’s Tier 1 Elite 5 Ranking, which awards the top-performing multifamily companies with a portfolio of over 30,000 units for outstanding customer service.
“It is an honor to again be recognized for our dedication to superior customer service,” says Tom Sloan, President of Windsor Communities. “By listening, learning, and getting to know our customers, our associates are able to deliver on our mission of creating communities where people feel truly cared for.”
“The Kingsley Excellence and Ellis Customer Experience Awards are the gold standard for best-in-class performance in multifamily and commercial real estate. These awards recognize companies that consistently exceed industry standards and deliver an outstanding customer experience,” said Grace Hill’s CEO Kendall Pretzer. “Surveys are an excellent tool to gain actionable insight and benchmark change, and necessary for ongoing successful improvements in property performance, resident and tenant retention and overall satisfaction.”
Windsor Communities is the in-house property management company of GID, a real estate owner and fiduciary that invests in multiple asset classes. With over 1,000 associates throughout the United States, Windsor manages 150 communities in 30 different markets. To learn more, visit www.windsorcommunities.com.
The Kingsley ranking is based on customer service data from January 2023 – December 2023. Windsor Communities pays a service fee to Kingsley for its ongoing survey program. Neither GID nor Windsor are affiliated with Kingsley or its affiliates. Details on the award are located here: https://gracehill.com/the-kingsley-index/
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